Draft for business review. This page is placeholder wording and has not been reviewed by the business or a legal adviser. Items marked [in brackets] need to be completed before launch.
Delivery policy
Where and when
We deliver within the Emirate of Dubai only. Deliveries take place November 25–30, 2026. Delivery is included in the price.
You choose a preferred date at checkout. We deliver on that day wherever possible; if we can't, we will deliver on another day within the delivery window and let you know. [Confirm delivery hours, e.g. 10:00–20:00 Dubai time.]
On the day
Our courier calls the recipient on the phone number you provide. For anonymous gifts we do not say who sent it. Once the gift is handed over, you receive a delivery confirmation email with the date and time.
If the recipient can't be reached
[Decide and state: number of delivery attempts, whether the gift may be left with building reception or security, and what happens if delivery is not possible within the window.]
Wrong or incomplete address
Please check the address carefully. If you spot a mistake, reply to your confirmation email as soon as possible and we will correct it if the gift has not gone out. [State any redelivery fee.]
Tracking
You can follow your gift from the tracking link in your confirmation email, or on the Track an order page using your order number and email.